Have you ever gotten negative feedback in your Etsy shop? Do you think it had an impact on your sales? Two months ago, I received negative feedback on four items from a seller. I paid quickly for my items using paypal, did not ask for a refund, and I left the seller positive feedback on each item. I could not understand why they gave me negative feedback.
After many emails I determined the seller was upset that I had sent a message asking about the finish on one of the items I had purchased. I did not give him negative feedback or ask for a refund, I was just asking a question. For two months he refused to change the negative feedback, the seller said I was “a trouble maker”. Contacting the Etsy support team was not successful; they could not help me because the seller did not leave a comment, he just selected negative for each item. In my opinion this is a bad Etsy policy. Maybe the feedback system needs an overhaul.
After some research on Chinese traditions and more emails to the seller about bad Karma and losing face, he finally changed the unfavorable feedback to positive this week (two months later).
Today, I had my first sale since the negative feedback was changed. I do feel that potential customers may have been lost during the time that my score was not 100% positive. During the two months that I was negotiating with the upset seller, I did not have one purchase.
Please give me your thoughts on the effects of negative feedback. Would you purchase from a seller that has less than 100% positive feedback?
Thanks for your comments in advance…..